SHIPPING POLICY

At Surajuva Technology Private Limited, we are committed to ensuring that your products are delivered promptly and safely. This Shipping Policy outlines our delivery process, timelines, and related terms for orders placed through our website https://surajshop.in/(hereinafter referred to as the “Platform”).

1. Delivery Partners and Method

All orders are shipped through registered domestic courier companies and/or Speed Post services only.
We aim to ensure secure, trackable, and timely delivery of your products to your doorstep.

2. Delivery Timeline

  • Orders are usually delivered within 7 days from the date of order placement and/or payment confirmation.

  • In cases where a specific delivery date is agreed upon during order confirmation, the order will be delivered accordingly.

  • All delivery timelines are subject to courier company and postal service norms.

Note: The Platform Owner shall not be held liable for any delays caused by courier companies, postal authorities, or other circumstances beyond our control (such as natural calamities, public holidays, strikes, or unforeseen transportation issues).

3. Delivery Address and Confirmation

  • Delivery will be made to the shipping address provided by the buyer at the time of purchase.

  • Once the order is shipped, the customer will receive a confirmation email containing shipping and tracking details at the email address specified during registration.

Please ensure that your shipping information (address, phone number, pin code, etc.) is correct and complete to avoid delivery delays or failed shipments.

4. Shipping Charges

  • Any shipping or delivery cost levied by the seller or Platform Owner (if applicable) will be clearly mentioned at the time of checkout.

  • Please note that shipping charges are non-refundable, even in cases of order cancellation or return, unless otherwise stated.

5. Exchange or Replacement Deliveries

  • For approved exchange or replacement requests, the new product will be dispatched within 5–7 working days after approval.

  • Delivery timelines for exchanged or replaced products may vary depending on your location and courier service availability.

6. Undelivered or Returned Shipments

If a shipment is undelivered due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the order may be returned to our warehouse.
Reshipment of such orders may incur additional delivery charges.

7. Contact Us

For any shipping or delivery-related queries, please contact:

Surajuva Technology Private Limited
Ward No 27 Vivekanandanagara, M .h College Road, Ramanagara, Karnataka, 562159

📞 Phone: +91 8050151997
✉️ Email: Surajuvatech@gmail.com
🕘 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)