RETURN POLICY

At Surajuva Technology Private Limited, we are committed to ensuring customer satisfaction with every purchase made on our website https://surajshop.in/.
This Return Policy outlines the terms and conditions under which returns, refunds, and exchanges are accepted.

1. Returns Eligibility

  • We accept returns within 10 days from the date of delivery.

  • To be eligible for a return, the product must be:

    • Unused and in its original condition.

    • Packed in the original packaging with all tags and labels intact.

    • Accompanied by proof of purchase (invoice or order ID).

2. Refunds and Exchanges

We offer Return, Refund, or Exchange options for eligible products.

  • Once a return request is reviewed and approved, the process will proceed as follows:

    • Exchange: The replacement product will be redelivered within 5–7 working days after approval.

    • Refund: The refund will be processed and credited within 5–7 working days from the date of approval, using the original mode of payment.

  • Refunds will not be processed for items that are:

    • Returned without authorization.

    • Damaged due to misuse or negligence after delivery.

3. Damaged or Defective Products

  • In case you receive a damaged or defective product, we offer a full refund.

  • Such issues must be reported to our customer support team within 10 days of delivery along with clear photo or video proof of the damage.

  • Once verified and approved, the refund will be initiated within 5–7 working days.

4. Non-Returnable Items

Please note that certain products are non-returnable due to hygiene and safety reasons. These may include (but are not limited to):

  • Undergarments or innerwear

  • Personal hygiene products

  • Customized or personalized items

  • Clearance or final-sale items

5. Contact Us

For any return, refund, or exchange-related concerns, please contact our support team at:

Surajuva Technology Private Limited
Ward No 27 Vivekanandanagara, M .h College Road, Ramanagara, Karnataka, 562159

📞 Phone: +91 8050151997
✉️ Email: Surajuvatech@gmail.com
🕘 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)