REFUND & CANCELLATION POLICY

Introduction

This Refund & Cancellation Policy explains how you can cancel or request a refund for any product or service purchased through Surajuva Technology Private Limited (“we, our, us”) via our website https://surajshop.in/ (the “Platform”).
By placing an order on our Platform, you agree to the terms outlined below.

1. Order Cancellations

  • Cancellations will only be accepted if the request is made within 10 days of placing the order.

  • However, if the product has already been dispatched or is out for delivery, cancellation requests cannot be processed.

  • In such cases, you may choose to reject the product at the time of delivery.

  • If the order is successfully canceled before shipment, the refund will be initiated to your original payment method within 5–7 working days.

2. Returns and Exchanges

We offer Return, Refund, or Exchange options under the following conditions:

  • You must initiate a return or exchange request within 10 days from the date of delivery.

  • The product must be unused, undamaged, and in its original packaging with all tags intact.

  • Once your return request is approved:

    • Exchange: The replacement product will be shipped within 5–7 working days.

    • Refund: The refund will be processed and credited to your account within 5–7 working days after approval.

3. Damaged or Defective Products

  • If you receive a damaged or defective product, you are eligible for a full refund.

  • Please report such cases within 10 days of delivery by contacting our support team with photo/video evidence of the issue.

  • Once verified and approved, the refund will be initiated within 5–7 working days.

4. Refund Process

  • Refunds are processed using the original payment method (Credit/Debit Card, UPI, or Net Banking).

  • Refund timelines may vary depending on your bank or payment provider but typically reflect within 5–7 working days of approval.

  • Refunds will not be issued for items that are returned without authorization or are not in their original condition.

5. Non-Returnable Items

Certain items may not be eligible for return or refund due to hygiene, safety, or other specific reasons. These include (but are not limited to):

  • Undergarments or innerwear

  • Personalized or customized items

  • Clearance or sale items (marked as “Final Sale”)

6. Contact Us

For any refund, cancellation, or return-related concerns, please contact us at:

Surajuva Technology Private Limited
Ward No 27 Vivekanandanagara, M .h College Road, Ramanagara, Karnataka, 562159

📞 Phone: +91 8050151997
✉️ Email: Surajuvatech@gmail.com
🕘 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)